Theme Palace » All Posts https://themepalace.com/forum/pro-themes/education-hub-pro/feed/ Mon, 24 Mar 2025 11:59:21 +0000 https://bbpress.org/?v=2.6.12 en-US https://themepalace.com/topic/multilevel-menu-does-not-work/#post-209378 <![CDATA[Reply To: Multilevel menu does not work]]> https://themepalace.com/topic/multilevel-menu-does-not-work/#post-209378 Mon, 17 Feb 2025 11:56:28 +0000 lxms Yes, everything worked. Thanks!

]]> https://themepalace.com/topic/multilevel-menu-does-not-work/#post-209377 <![CDATA[Reply To: Multilevel menu does not work]]> https://themepalace.com/topic/multilevel-menu-does-not-work/#post-209377 Mon, 17 Feb 2025 11:51:11 +0000 Psink @lxms, Thanks for the temporary login we are able to fix the issue on the site. Please verify form your side

]]> https://themepalace.com/topic/multilevel-menu-does-not-work/#post-209375 <![CDATA[Reply To: Multilevel menu does not work]]> https://themepalace.com/topic/multilevel-menu-does-not-work/#post-209375 Mon, 17 Feb 2025 07:45:50 +0000 lxms Done

]]> https://themepalace.com/topic/multilevel-menu-does-not-work/#post-209373 <![CDATA[Reply To: Multilevel menu does not work]]> https://themepalace.com/topic/multilevel-menu-does-not-work/#post-209373 Mon, 17 Feb 2025 04:29:57 +0000 Psink Strange, seems issue is only on your site, for further investigation is it possible to share temporary login for your site? You can share it to prashant.themepalace@gmail.com

]]> https://themepalace.com/topic/multilevel-menu-does-not-work/#post-209371 <![CDATA[Reply To: Multilevel menu does not work]]> https://themepalace.com/topic/multilevel-menu-does-not-work/#post-209371 Mon, 17 Feb 2025 04:10:04 +0000 lxms Everything works in the video, really. I disabled all the plugins, but it didn’t help, maybe it’s something else. Everything worked without errors on version 2.5.
Website address: LINK

]]> https://themepalace.com/topic/multilevel-menu-does-not-work/#post-209370 <![CDATA[Reply To: Multilevel menu does not work]]> https://themepalace.com/topic/multilevel-menu-does-not-work/#post-209370 Mon, 17 Feb 2025 04:04:34 +0000 Psink @lxms, Seems there is a conflict issue with the third parties plugins. We have checked form our side and there is no such issue.

As you can see in the screen record
https://www.awesomescreenshot.com/video/36669679?key=9b335941f1809bfaa4f3cef5055f01c7

Could you please share a URL of your site so that we can investigate the actual reason of the issue?

Also please try deactivating all the plugins and check if the issue exist after deactivating all the plugins.

]]> https://themepalace.com/topic/multilevel-menu-does-not-work/#post-209354 <![CDATA[Multilevel menu does not work]]> https://themepalace.com/topic/multilevel-menu-does-not-work/#post-209354 Mon, 17 Feb 2025 03:15:21 +0000 lxms Hello! I recently updated to the latest version of the template and noticed that in the mobile version of the site the menu no longer displays the second and further levels. Previously, there was a cross on the right that you could click on and the menu would open, now there is no such thing and I can only open the first level links. How can I fix this?

]]> https://themepalace.com/topic/order-id-188293/#post-209342 <![CDATA[Reply To: order ID #188293]]> https://themepalace.com/topic/order-id-188293/#post-209342 Thu, 13 Feb 2025 05:29:47 +0000 lxms I can’t upload a topic because the status in my account is pending. Look please

]]> https://themepalace.com/topic/order-id-188293/#post-209341 <![CDATA[Reply To: order ID #188293]]> https://themepalace.com/topic/order-id-188293/#post-209341 Thu, 13 Feb 2025 04:48:53 +0000 Psink @lxms, In the case if you have recived a receipt for purchased by email you will be able to downlaod the theme from the Account Page. Here is the link https://themepalace.com/my-account/

Let’s us know if you are not able to download the theme from the Account Page

]]> https://themepalace.com/topic/order-id-188293/#post-209335 <![CDATA[order ID #188293]]> https://themepalace.com/topic/order-id-188293/#post-209335 Thu, 13 Feb 2025 01:49:43 +0000 lxms Hello. I paid for order ID #188293, but the payment status has been Pending for several hours. At the same time, I received a receipt for the purchase by email. I’m starting to worry, is everything okay? When will the purchase be available to me?

I contacted support by email but didn’t receive a response.

]]> https://themepalace.com/topic/why-do-i-get-this-error-message-after-puttin-in-license-key/#post-205061 <![CDATA[Reply To: Why do I get this error message after puttin in license key?]]> https://themepalace.com/topic/why-do-i-get-this-error-message-after-puttin-in-license-key/#post-205061 Wed, 16 Oct 2024 05:20:26 +0000 Psink @beezone, The license was active on staging site http://beezone.wpengine.com/

We have remove that license key form the staging site, now you will be able to active on the main site

]]> https://themepalace.com/topic/why-do-i-get-this-error-message-after-puttin-in-license-key/#post-205054 <![CDATA[Why do I get this error message after puttin in license key?]]> https://themepalace.com/topic/why-do-i-get-this-error-message-after-puttin-in-license-key/#post-205054 Wed, 16 Oct 2024 03:12:12 +0000 Edward Reither ERROR message on WP Dashboard:

Education Hub Pro License Key has not been activated, so the theme is inactive. Click here to activate the license key and the theme. Get API key from Theme Palace.

I have a key and it won’t work!!!!!

Help

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